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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,502 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      3K reviews
      1.0
      Aug 1, 2018

      Only if you’re desperate

      Payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Next door to the parking garage

      Cons

      Favoritism, politics, disgusting facility (cockroaches the size of small mice, ventilation system hasn’t been cleaned ever - you will go home with sinus issues), no incentive to work hard (or at all for that matter), if you have any work ethic this place will destroy your soul

      3.0
      Jul 15, 2018

      Stuck

      Senior network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will learn how to configure many devices as you learn the network. My co-workers were very helpful in understanding new technologies. The supervisors and directors were very knowledgeable .

      Cons

      There is no room for advancement within the company unless you move to Florida. The Sr. management team made most decisions without consulting the employees who performed the work everyday. there was a disconnect once you got beyond director level.

      1.0
      Jul 4, 2018

      Team Lead

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Previously a primarily rural Telecom company. It was a charming place to work. The customer base was mostly older country style people and were pleasant to deal with and very appreciative to get the assistance they needed. We were not scripted on the phone so the customer would get a personal experience and we were free to do what was needed to get them cared for.

      Cons

      HR is rude during hiring process for external on-boarding and for interviewing for internal positions. Company is draining itself from the inside due to it's current debt/stock situation. Outsourced vendor support is horrible. Internal support is overworked and understaffed. Opening a trouble ticket for dispatch now can negatively impact agent's pay so they don't want to dispatch even when it is necessary. Calls are now partially scripted. High percentage of customer callers are furious and deservedly so. Field support has also suffered severe quality down turn due to company cut backs. Out of pocket benefit costs to the employee have spiked upward to be almost unaffordable. Senior management exits are announced on a regular basis in the last 2 years.

      Viewing 367 - 369 of 2,502 Reviews
      Related searches: Frontier jobs | Frontier salaries | Frontier benefits | Frontier interviews
      ReviewsFrontier reviews

      Glassdoor has 2,669 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.