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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      57% would recommend to a friend

      (2,502 total reviews)
      avatar

      Nick Jeffery

      71% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      3K reviews
      2.0
      Feb 5, 2015

      Great benefits, terrible job

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits if you can land a job at an office that has a union. Pay was pretty decent as well, great even if you can hit your sales goals. I made $40k - $45K / year and I was not very good at hitting my sales goals. Some coworkers of mine were making well over $50k. If you can stand the job you can do pretty well.

      Cons

      Worst work I have ever done. Training lasts a few weeks, but it is all based on making sales. 90% of the calls we get are from customers upset with billing or service issues. Mandatory overtime almost every day made for long days of getting yelled at by customers nearly the entire time. Micromanaged constantly, they track every second of your day. I was disciplined for taking too much bathroom time one day. Low moral among workers. It is difficult to stay positive when nearly everyone you work with hates their job.

      2.0
      Jan 11, 2015

      Overworked and underpaid. Expensive health benefits.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like most of the people that I work with and I have grown a lot over the years. Convenient office location and free parking.

      Cons

      Low salary for management, lots of hours and no paid overtime so you are working for free, Health benefits are extremely expensive. Management assigns too much work to handle for one person. Stock price is so low that you don't make any money in your profit sharing. Promotions are given to those who put in the most hours. Recent CT Acquisition was not thought out or planned very well by upper management.

      Viewing 445 - 447 of 2,502 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,669 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.