Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good benefits for employees and family" ((in 271 reviews)); "Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 263 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 150 reviews)); "company offers a good salary" ((in 39 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Poor upper management." ((in 88 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training for managers." ((in 52 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 43 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,503 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

1.0

Jan 23, 2013

Worst company I've ever worked for in thirty five year career.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None. Frontier will hopefully be bankrupt soon. They have no idea how to run a phone company.

Cons

Management structure, upper management is clueless. They are hired on how well they kiss butt.

2.0

Jan 16, 2013

No Long Term Planning

Service technician

Recommend

CEO approval

Business Outlook

Pros

Good Front Line Techs and Supervisors.

Cons

Zero forward planning. Forced to sell products that are not being advanced in capabilities or speeds unless the government pays for it. Engineering is lacking in all aspects and does not receive training to keep engineers relevent in techology. Executives increase the bottom line by removing all higher paid support personnel, caping pay, removing commisions and leaving the problem solving to a technician in the field without any support nor access to systems that do not work. Senior Management is out of touch with the operation of the company and solely focused on selling without providing products and services consumers want. Senior management has no relevant operational activity expirience. The Board of Directors do not have a member that has real word expirience in telecommuncations operations.

2.0

Sep 17, 2012

A roller coaster ride that makes you queasy!

Customer service

Recommend

CEO approval

Business Outlook

Pros

Decent pay for the city I am in (not decent for what you have to deal with), Good co-workers, Paid time off

Cons

Neglet for the customer, Pushy about sales, out dated systems, No communication from a communications company, RUDE & I MEAN RUDE customers that yell in your ear ALL day long

Viewing 472 - 474 of 2,503 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Worst company I've ever worked for in thirty five year career.

No Long Term Planning

A roller coaster ride that makes you queasy!

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Jobs at Frontier