Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

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Frontier

Frontier reviews

3.5

57% would recommend to a friend

(832 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Mar 28, 2017

Embarrassment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great local workgroups, great core of employees from GTE/Verizon, vacation and paid time off also great

Cons

Faulty outdated systems, no sense of urgency to keep loyal customers from switching to competitors, CEO blames employees for lost revenue, and they just eliminated bonuses and raises for management employees.... sad that at one point this place was the leader in broadband entertainment... now they are just the unreliable cable guys

3.0

Mar 15, 2017

Horrible Systems

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Commission was nice. Dental/Vision were very good.

Cons

None of their systems work on a constant basis. Records go missing. No one calls customers back because you are pushed so hard to make sales. Trainer didn't teach much that was relevant to the job.

3.0

Mar 10, 2017

Great job, poor communication between organizations and upper management and front line employees

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Decent pay, good benefits, relatively laid back.

Cons

Always expected to do more with less. Communication between upper management and front line does not exist. Upper management builds processes they know nothing about without asking for input from those that actually have to use the process or system they decide to put in place. Upper management also makes promises they cannot keep and then expect those who have to deal with the customer but does not communicate that the employees that have to deal with the customer.

Viewing 553 - 555 of 832 Reviews

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Jobs at Frontier