Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 270 reviews)); "Good benefits and pay depending on what contract your on." ((in 267 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 39 reviews)); "Work from home and flexible" ((in 35 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 153 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 62 reviews)); "No training for managers." ((in 49 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jul 30, 2025

Moving in a good direction

Field operations / local manager

Recommend

CEO approval

Business Outlook

Pros

Being a apart of Frontier's Fiber - "Building Gigabit America" is a purpose-driven initiative by Frontier Communications...I enjoy the work, a challenging and purposeful environment with dedicated and talented individuals. We collaborate and succeed working as a team. Frontier since restructuring is getting back on track and is a good place to work. I enjoy what I do!

Cons

We continue to strive and give 100%, some questions and uncertain things on the radar due to our integration / acquisition with Verizon < who will pick up great talent and knowledge with our successful managers.

Frontier Response

10mo

We’re thrilled to hear you’ve enjoyed working with your colleagues. At Frontier, we aim to create an environment that fosters collaboration, growth, and positivity. Thank you for the review!

1.0

Jul 30, 2025

Under paid under valued

Network engineer

Recommend

CEO approval

Business Outlook

Pros

The only pros at frontier are the pay incentives for the CEO and top executives

Cons

They expect you to cover what five employees covered in the past. They don’t pay going market rate for network engineering or offer any bonus incentive.

Frontier Response

10mo

We’re sorry to hear this has been your experience. We try to create a positive environment for our employees to thrive. Please know you can contact our Employee Support Team to share more about your experience: FrontierCareersFeedback@ftr.com.

4.0

Jul 29, 2025

Challenging job

Local manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, bright future for fiber, customer sentiment is high, good work/life balance depending on what department you are in

Cons

micro-managed in some departments, manpower stretched due to lack of hiring of field forces, company is becoming more reliant on contractors that do not provide the same level of quality that employees do, changes made without input from field

Frontier Response

10mo

We’re always striving to create a positive environment where our employees can succeed. We note and appreciate your feedback as it helps us work toward a better future. Thank you.

Viewing 55 - 57 of 2,500 Reviews

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