Frontier reviews

Poor management, No loyalty, not willing to accommodate families with Disabled obligations, contracted Clients with Strict expectations but standards are not fully explained and outlined in detail.

Upper management has unrealistic expectations of their technicians and local supervisor in all area's. I have seen several great supervisors let go over unrealistic work loads on techs. There are so many outside equipment issues, god just so many and nothing is getting down about! A Technician will call for a cable pair change and have to wait 1 hour because the person in line assignment has no experience and was not properly trained before being put on the phones. I have also experienced customers in the Eastern States have no DSL for weeks to months. Yet Frontier does not want to give credit. This is a on going issue that went on for 2 years. Its all sell, sell, sell. I will never understand how a company can advertise a product that Frontier still does not have the equipment to install in the Central Office.