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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,502 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jun 13, 2013

      Short-sighted and just a hodge podge of mixed mesages and processes

      Supervisor/manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unfortunately, the only thing positive I can say is they left my salary intact from VZ and at the customer facing level there are a lot of dedicated hard-working and talented people.

      Cons

      Inconsistent message. Plans change constantly. Under-staffed at the lower levels and stuffed full of VP's. There seems to be a pervasive thought that the hard working people I described above are thought to be just bodies and any body can be plugged into that position and do the work. They are vastly under appreciated. Plant record accuracy is getting rapidly worse in lieu of expediency and getting revenue. Dollars are directed to low return projects. I wonder if Frontier will exist in ten years?

      1.0
      Jun 5, 2013

      Frontier going nowhere FAST

      Universal service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was an ok place to work. Many nice people, many incentives

      Cons

      Company puts up your sales being stolen by other reps. Also puts up with disconnects being transferred back into the call que or accounts noted as being disconnected, but not done. Needs to fix the software as reps can also alter each others case notes and service order memos. Dont ever try to excel at your job too much, as then your sales start being questioned, even though they were ALL ETHICAL sales

      1.0
      Jun 3, 2013

      Disorganized Company lacks maturity and discipline

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is okay and the health insurance is good.

      Cons

      Upper management seems to despise planning and structure. Like a car spinning its wheels on ice, they move real fast but don't get anywhere. Everything is treated as an emergency that has to be rushed to completion and systems are pushed into place long before they are ready. There's never enough time to set things up properly, but always plenty of time, at night and on weekends, to fix them later. Ugh. After seeing how their internal systems work, I would never be a customer of theirs and definitely not a shareholder.

      Viewing 190 - 192 of 2,502 Reviews
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      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.