Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,502 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      3K reviews
      1.0
      Oct 24, 2014

      Call Center Horror

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people were great. Some of the nicest coworkers anywhere. Unbelievable benefits. I have never had of benefits like that for such a good rate. The pay structure was good also.

      Cons

      The position was customer service. However, the main focus is sales. Nothing wrong with sales expect when ethics are thrown out the window. Products sold improperly just to make a sale. Contracts renewed without consent.

      3.0
      Oct 9, 2014

      Online Customer Service and Sales Rep

      Online sales and customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the Allen, TX Call Center is an easy going work environment. There are little part time positions available so be ready to work 40 hours or more every week. This is a good thing if you need guaranteed hours.

      Cons

      Once hired you will learn that your position is to be a "universal" representative in which you are responsible for handling all sorts of calls ranging from billing, collections, and account management, all while being expected to reach sales and customer service goals.

      2.0
      Oct 9, 2014

      Peter Principle

      Network architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      When we got it right, we brought broadband to some pretty rural markets.

      Cons

      Most major initiatives seems to lose the ability to delegate resources at the middle management level.

      Viewing 2032 - 2034 of 2,502 Reviews
      Related searches: Frontier jobs | Frontier salaries | Frontier benefits | Frontier interviews
      ReviewsFrontier reviews

      Glassdoor has 2,669 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.