Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 276 reviews)); "The pay is good and I love working with the public" ((in 259 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 152 reviews)); "company offers a good salary" ((in 37 reviews)); "Flexible and able to Work from home" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 160 reviews)); "Bad Upper Management." ((in 91 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 64 reviews)); "No training for managers." ((in 49 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,502 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

3.0

Jun 27, 2014

True Frontier

Sales and service technician

Recommend

CEO approval

Business Outlook

Pros

You are never bored, there is always something new coming at you and challenging. Co-workers are some of the best people you will ever meet in your life!

Cons

It's always a struggle to get what supplies you need when you need them. To many managers that don't understand how things really work.

3.0

Jun 23, 2014

Challenging environment that fostered professional growth

Specialist

Recommend

CEO approval

Business Outlook

Pros

Recognition of hard work, support and encouragement to participate in community based activities, local model engagement, accessible upper management, exposure to a variety of work

Cons

Need for more effective and relevant communication from top down, less redundant layers of management

3.0

May 14, 2014

A good place to get some entry level experience, struggling to keep up with changes in IT.

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

PTO is great when the time is there, which it often isn't, still a strength Lots of cute little incentives, like raffles and such. Commission and pay for performance, if you can meet the ever-changing metrics. Some nice people Very easy to get hired

Cons

Some managers and coaches just don't care Training is awful considering the level of support they require you to give to customers, I'm positive a large portion of the techs can't tell you how DSL even works. They are told to just throw around fancy words like DSLAM and BRAS with no understanding. HR is the worst I've ever seen, to the point where I had to go to the director several times to make arrangements, no HR person in the building daily

Viewing 2230 - 2232 of 2,502 Reviews

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Jobs at Frontier

Service Representative - Residential Retention

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

True Frontier

Challenging environment that fostered professional growth

A good place to get some entry level experience, struggling to keep up with changes in IT.

Top companies for "Compensation and Benefits" near you

Jobs at Frontier