Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 276 reviews)); "The pay is good and I love working with the public" ((in 259 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 152 reviews)); "company offers a good salary" ((in 37 reviews)); "Flexible and able to Work from home" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 160 reviews)); "Bad Upper Management." ((in 91 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 64 reviews)); "No training for managers." ((in 49 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Mar 19, 2014

Frontier Communications Network Engineer, Charleston, WV

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Work hours are M-F 8:00AM to 5:00PM with some overtime. Compensation for job is negotiated by union contracts which helps to keep benefits and pay higher than other locations Frontier operates. Upper management has preconceived notions and does not change opinions regardless of proof provided in the errors of decisions.

Cons

The company would like to use as much contractors as possible. The company seems to eye the dollars they can get on a contract today more than contracts over time (3 year or 5 year customer contracts).

2.0

Mar 11, 2014

Good pay, poor management

Communications tech

Recommend

CEO approval

Business Outlook

Pros

As a former Verizon employee we still had a pretty good contract were able to keep a lot of compared to the Legacy people who work 15 miles away.

Cons

Management is out of touch with no telephony background. They only hire sales people and they don't do that well either.

3.0

Mar 11, 2014

Worked for Verizon, then Frontier Communications purchased them

Consumer sales consultant

Recommend

CEO approval

Business Outlook

Pros

Steady job, great co-workers; If you are an onboard, " all for corporate" type puppet, you will go very far in the company. Lots of hard-working employees trying to do the best for the customer that they can with the resources that they have available to them.

Cons

Call center environment, not for everybody. Being at a desk with a headset attached to a phone for 8 to 10 hours a day can wear on a person. Protocol, policies, and procedures are forever changing. Inconsistent rules and policies across the center depending on what coach you are working for. contract negotiations are ongoing right now. Employees are stifled from resolving customer issues in an effective, efficient manner. Harder and harder to meet goals and make commission as more qualifying steps kept getting added to the criteria.

Viewing 2236 - 2238 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Frontier Communications Network Engineer, Charleston, WV

Good pay, poor management

Worked for Verizon, then Frontier Communications purchased them

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