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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,502 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      3K reviews
      2.0
      Mar 11, 2014

      Good pay, poor management

      Communications tech
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a former Verizon employee we still had a pretty good contract were able to keep a lot of compared to the Legacy people who work 15 miles away.

      Cons

      Management is out of touch with no telephony background. They only hire sales people and they don't do that well either.

      3.0
      Mar 11, 2014

      Worked for Verizon, then Frontier Communications purchased them

      Consumer sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steady job, great co-workers; If you are an onboard, " all for corporate" type puppet, you will go very far in the company. Lots of hard-working employees trying to do the best for the customer that they can with the resources that they have available to them.

      Cons

      Call center environment, not for everybody. Being at a desk with a headset attached to a phone for 8 to 10 hours a day can wear on a person. Protocol, policies, and procedures are forever changing. Inconsistent rules and policies across the center depending on what coach you are working for. contract negotiations are ongoing right now. Employees are stifled from resolving customer issues in an effective, efficient manner. Harder and harder to meet goals and make commission as more qualifying steps kept getting added to the criteria.

      5.0
      Mar 10, 2014

      frontier

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      comfortable, nice location, diverse work force

      Cons

      how many people are still using landlines

      Viewing 2254 - 2256 of 2,502 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.