Pros
- excellent benefits - management is knowledgeable and professional - good working environment. Management frequently hands out treats, periodically provides lunch, and encourages a 'fun' attitude towards the job. - 7 weeks of classroom training & 3 weeks of supervised training on the floor before being assigned to a team demonstrates a strong commitment to new hires.
Cons
One huge con - a significant disconnect between the company's official line of 'customer first' and commitment to customer service, and the reality that dishonest practices and poor attitude towards customers are not only overlooked, but actively rewarded as long as the agent is making sales. I saw many examples of poor customer service and unethical behavior among agents, and many of them were amongst the top sales agents in the call center. The trick seemed to be to fast track past the customer's issues, push for a sale early and hard, then to omit information that might cause a customer to reconsider, such as early termination fees, prorated charges, non-recurring charges, and promotional prices that eventually end. If you can do this and still feel good about yourself, then this job can actually earn you a lot of money and give you great benefits to boot. I couldn't, so I left.
