Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good Benefits and vacation accrual" ((in 268 reviews)); "Good pay and every Tuesday all of management disappear for 3" ((in 261 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 157 reviews)); "company offers a good salary" ((in 38 reviews)); "Good Work life balance while working there" ((in 36 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 156 reviews)); "Bad upper management." ((in 96 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 63 reviews)); "No training on technology or on the systems." ((in 49 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,502 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

3.0

Oct 3, 2023

Work long hours but the pay is good

Senior staff consultant

Recommend

CEO approval

Business Outlook

Pros

Good Benefits Good Pay Work from home

Cons

Long Hours Environment depends on the leader

Frontier Response

2y

We’re so happy to hear you enjoyed the benefits. At Frontier, we like to make sure our employees feel appreciated in all they do. Thank you for sharing!

2.0

Sep 28, 2023

Poor Business Practices

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Most of the people who work here are nice.

Cons

Most of management doesn't know what they're doing. If they don't have an answer, they ignore you. If you suck up you get promoted.

Frontier Response

2y

Thank you for letting us know about your experience. I can assure you, this does not align with our values. We’d like to hear more about your experience so we can be sure to address any issues. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com

3.0

Sep 27, 2023

Leftover Verizon Worker

Toll operator

Recommend

CEO approval

Business Outlook

Pros

The pay scale in WV is wonderful due to the Union. The benefits were top-notch. If you get a job, enjoy the pay and benefits, and try not to be sucked into the corporate drama. Not a bad place to work but just wasn't the place I wanted to be any longer. I believe they are still trying to bust the union but so far CWA is hanging on.

Cons

Once Frontier took over from Verizon who took over from Bell Atlantic I knew my position was toast. Automation was the demise of the Operator. I tried unsuccessfully to transfer out of the dead-end department but decided to take a buyout after 15 years because I could see writing on the wall. The CEO at the time came to our city to explain how things would be run from now on. She made no bones about it; the family atmosphere and the days of Ma Bell were over. I did not like the culture any longer. Miss the pay and benefits but my stress level is coming down and sad to see the end of an era.

Frontier Response

2y

We appreciate our staff and want to make sure our employees feel well-equipped to handle any customer problem. Thank you for your input. If you’d like to share more about your experience, please reach us at FrontierCareersFeedback@ftr.com

Viewing 271 - 273 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Work long hours but the pay is good

Poor Business Practices

Leftover Verizon Worker

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