Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 274 reviews)); "Good benefits for employees and family" ((in 266 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 153 reviews)); "company offers a good salary" ((in 42 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 37 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 159 reviews)); "Bad Upper Management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training for managers." ((in 50 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 49 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(831 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

831 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Mar 7, 2021

Bad management

Technician

Recommend

CEO approval

Business Outlook

Pros

• Good benefits: 401k match, tuition assistance for education, decent health care plans, scholarships for kids going to college, etc. • Fairly good pay • Most of your work will be self-regulated - there’s no “boss looking over your shoulder” as long as you’re meeting the metrics. • It’s a union job. With the ability to gain seniority and therefore a stable paycheck, it takes some stress out of being a family wage earner.

Cons

• If you’re NOT meeting the metrics (which many are out of your control) you will be micromanaged. • There is very little room for growth within the company. • The products / services offered to customers are outdated in many areas and the company has struggled to bridge that gap. • The company continues to repeat industry mistakes that other communications companies have abandoned because they don’t work. • Working here feels like a bit like driving a classic car towards a cliff. It’s got a lot of things that should be fixed and could make it great, so you don’t want to get out, but you see the cliff ahead and don’t want to die is something you saw rusting all along.

Frontier Response

5y

We assure you that we continually strive to create an equal environment where all employees can advance their careers. We’re sorry that you had a negative experience with your management team. If you’d like to share more, please know you can contact us at FrontierCareersFeedback@ftr.com

3.0

Mar 5, 2021

Great pay

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay is awesome

Cons

Company changes ever 6 months

Frontier Response

5y

We’re delighted you were able to enjoy some of the benefits and perks Frontier offers. We’re committed to continuing to provide for our employees. We appreciate the review!

4.0

Mar 4, 2021

Customer Service Rep

Consultant (c1)

Recommend

CEO approval

Business Outlook

Pros

Good salary and health benefits.

Cons

Changing goals related to commission. Poor work/life balance due to schedule.

Frontier Response

5y

Thank you for taking the time to share! We’re thrilled to hear you were able to take advantage of the benefits and perks offered. Ensuring our employees feel valued is crucial to us. Thanks, again!

Viewing 286 - 288 of 831 Reviews

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