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Frontier

Engaged Employer

Frontier Rochester reviews

3.2

37% would recommend to a friend

(111 total reviews)
avatar

Nick Jeffery

28% approve of CEO

10% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

2.9

Career opportunities

2.3

Senior management

Employees in Rochester have given Frontier a rating of 3.2 out of 5 stars, based on 111 company reviews on Glassdoor. This indicates that most employees have a good working experience in Rochester. The Frontier employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

111 reviews
4.0
Nov 7, 2014

You can do well if you're willing to sell

Technical support representative
Recommend
CEO approval
Business Outlook

Pros

Generally friendly co-workers, good upper management, opportunities for advancement, can make a descent amount on commissions

Cons

Can be tense environment with several agents sitting within a few feet, much of call base is dealing with rural DSL customers who generally have fair to poor internet connections - you will occasionally receive an irate caller

2.0
Nov 4, 2014

1 year and out

It project manager
Recommend
CEO approval
Business Outlook

Pros

Well paid, flexible schedule, lots to learn

Cons

No clear work objectives Lack of leadership People around me were able to do absolutely nothing and get away with it

2.0
Oct 30, 2014

Only work at the Internet Help Desk in Rochester NY, if you are a good salesperson.

Internet help desk technician
Recommend
CEO approval
Business Outlook

Pros

You can make very good money selling Frontier Secure Products. Don't need technical Skills if you are a good sales person and will be well compensated for not only selling Frontier Secure Products but getting the customer off the calls in less than 15 minutes.

Cons

Not Compensated for your technical skills even though you're solving the customer's issues. Usually, the more difficult technical issues require more phone time with the customer, which then raises the Internet Help Desk Technician's Handling Time. Upper Management, considers Technicians with high Call Handling Time as inept. Required Overtime on short notice with no consideration of family hardships and transportation issues. Upper management wants Internet Help Desk Technician's to show compassion toward the customers but show very little compassion towards Internet Help Desk Employees. You must work the mandatory overtime or face disciplinary action.

Viewing 82 - 84 of 111 Reviews
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Glassdoor has 2,671 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.