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      Frontier

      Engaged Employer

      Frontier Tech Support Representative reviews

      2.4

      1% would recommend to a friend

      (5 total reviews)
      avatar

      Nick Jeffery

      Not enough data to show CEO approval

      Ratings by category

      5.0

      Diversity & inclusion

      4.3

      Compensation and benefits

      3.8

      Senior management

      3.5

      Culture & values

      3.3

      Career opportunities

      2.9

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      2.0
      Jan 27, 2022

      Need to upgrade

      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay and good people

      Cons

      Antiquated systems and unorganized in all departments.

      avatar
      Frontier Response
      4y
      Thank you for taking the time to share. We assure you that staying current, both for our employees and our customers, is a top priority for us. We note and appreciate your feedback as it helps us work towards a better future. If you’d like to share more about your experience, please contact FrontierCareersFeedback@ftr.com
      3.0
      May 12, 2021

      Good benifits

      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and pay, Management wants you to do well and will help you improve

      Cons

      Expected to upsell customers calling in for support.

      avatar
      Frontier Response
      5y
      Thank you for sharing your experience with us. Please know that creating a positive, healthy, and supportive work environment for our employees is something that we strive for every day. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.
      2.0
      Dec 14, 2017

      Technical Support Enterprise

      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steady paycheck; relaxed dress code

      Cons

      Very rigid when it comes for getting time off; they were rather insensitive when I needed time off to attend my doctor's appointments at the VA. You would think that they had a so called Veteran's Committee that they would at least be somewhat understanding and supportive. That is farthest from the truth. Benefits were good before Sykes took over.

      Viewing 1 - 3 of 5 Reviews
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