Need to upgrade - Tech Support Representative Frontier Employee Review

Users say... "Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." "Good Benefits and vacation accrual" "The people that you work with are well know ledged and always great about sharing their intel" "company offers a good salary" "Since Covid, the job type has been work from home and it has been flexible." 

Users say... "Overall management is poor." "Bad upper management." "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." "No training for managers." "I feel that we as Local Managers do the jobs of a lot of other departments."