employer cover photo
employer logo
employer logo

Frontline Call Center

Is this your company?

Frontline Call Center reviews

4.2

79% would recommend to a friend

(29 total reviews)
avatar

Jill Blankenship

86% approve of CEO

76% positive business outlook

Reviews by job title

29 reviews

Reviews about "Compensation"

Return to all reviews
1.0
Feb 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Work from home. That's literally it.

Cons

They suck to work for. Little pay to learn over 50 different client's policies and procedures. You get paid close to minimum wage to learn over FIFTY accounts. Some of them are extremely in depth and complicated and a LOT to learn. And you get paid pennies for it. The training sucks. You watch a few videos and then get thrown on live calls with no nesting no training other than watching the video, nothing at all. They huffed and puffed when I asked for a review after watching the videos because I did not understand the 18 hours of videos quite well enough. They require way too much for way too little. Half the time, if you have a question while on the phone after training, no one will answer your questions. Yet you are dinged for having too much silence on your end of the line. You could wait forever and get no response from anyone. It's extremely frustrating. They jerk you around with scheduling. When I first started they gave me a great schedule but due to needs of the company they changed it to a completely crappy one. And said it's pretty much tough luck because it's necessary. The higher ups have an attitude with pretty much everyone. Wouldn't recommend this job to anyone. Work at home jobs that ROCK exist so keep on looking cuz this ain't it.

avatar
Frontline Call Center Response
7y
Thank you for posting your review. We are a performance based company and endeavor to always set clear expectations around both the wage and job expectations at the time of employment. All our managers and supervisors are employees who started as agents. We are sorry you had a bad experience and will take this feed back into consideration. We are always working hard to improve our training and encourage our employees to provide regular feedback as there will always be opportunities for improvement or change.
1.0
Nov 15, 2018
Recommend
CEO approval
Business Outlook

Pros

None. They will under train you and over work you for little pay.

Cons

They will give you a lot of responsibilities but nothing more in pay. The pay is horrible you start at 9.00 and have to deal with perverts and whinny law students all day. The training is horrible, you watch a short video made by one of the reps about what to do and then you are thrown on the call just like that and the senior agents hate when you ask to many questions.

5.0
Oct 12, 2018

Best job I have had.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I get to work from home, they worked with my availability for scheduling, and it is a great team. The pay is also better than most of the jobs I have worked.

Cons

I think the biggest downside of working from home is not getting to meet coworkers in person, and some of the interaction and communication that is normal to other jobs is lost.

Viewing 25 - 27 of 29 Reviews

Glassdoor has 89 Frontline Call Center reviews submitted anonymously by Frontline Call Center employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Call Center is right for you.