Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 24 reviews)); "Work from home is available" ((in 14 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "good work environment" ((in 11 reviews)); "Great working environment, Good HR system" ((in 11 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 50 reviews)); "Has an account with low salary even though it's international." ((in 39 reviews)); "Low pay and sometimes delayed" ((in 25 reviews)); "Little much pressure and irresponsible hr's" ((in 8 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 5 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

3.0

Jun 19, 2019

The experience was good.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work environment. Helpful executives. Satisfactory salary and other benefits.

Cons

Rotational shifts. Delay in salary. Over pressurizing on employees.

1.0

Jun 6, 2019

Riddiculous workplace

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

•people (amazing team and few TL’s trying their best against idiotic management) •it’s an English position which is so rare in Montreal •flexible schedule

Cons

•they do not pay on time (hence governmental investigation against them) •zero, zero thought behind the management of the company •zero security and few toxic TL’s •not paying people on time and saying BS excuses like ‚sorry u won’t be able to pay rent but that’s a systems error, will be fixed in 3 days’ •to get the bonuses they promise in their adds ($150 for finishing training and $350 for finishing 3 months there, referral bonuses) you actually have to fight and show proof that they promised that to actually receive them •once they tired all people that were hired for less than 3 months after hiring a ridiculous amount of new ppl when the volume of work was getting lower and lower without any prior notice or warning or reason

2.0

May 27, 2019

Requires good knowledge in IT and troubleshooting

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Entry in level 2 support

Cons

Poor and disorganized management as well as supervisors

Viewing 454 - 456 of 556 Reviews

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Jobs at Fusion BPO

Customer Service Agent – Telecom – Boca Raton, Florida

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Healthcare Customer Service Associate – Spindale, North Carolina

Healthcare Customer Service Representative

Emergency Care Representative – Customer Service – Spindale, North Carolina