Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Work from home is available" ((in 13 reviews)); "Good work environment" ((in 10 reviews)); "Good colleagues, no more pros" ((in 10 reviews)); "flexible schedule specially for students" ((in 10 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 10 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 51 reviews)); "Has an account with low salary even though it's international." ((in 39 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 6 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

4.0

May 20, 2018

Customers service representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone at fusion was friendly and helpful

Cons

Fusion was a little unorganized

3.0

Jan 1, 2018

C.C.O.

Assistant librarian

Recommend

CEO approval

Business Outlook

Pros

To pursue a career in a warehouse in a professionally managed organization which provides a sample opportunity of learning and growths.

Cons

Even though we work at the company how long it might be but the companies never give us salary on time and sometimes there is a partiality as India is a secular nation comprising of different kinds of languages. Sometimes we don't even understand what others are speaking even if we visit their cities and states. Every city or states of India has their different languages apart from others.countries.

1.0

Sep 25, 2020

Useless company

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Timely salary, Useless culture , Hr don't know how to behave They treat ourself as slaves, Team leaders are arrogant

Cons

Promotion is based on how much you can compromise, if you can oil your team leader or manager, then maybe it will happen. Poor infrastructure, headphones are broken, poor AC , systems are trash cans, worst canteen, best place for coronavirus due to poor air flow

Viewing 46 - 48 of 556 Reviews

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Jobs at Fusion BPO

Customer Service Agent – Telecom – Boca Raton, Florida

Inbound Call Center Representative

Healthcare Customer Service Associate – Spindale, North Carolina

Healthcare Customer Service Representative

Customer Service Associate – Emergency Services Support – Spindale, North Carolina