Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 24 reviews)); "Work from home is the best" ((in 12 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 11 reviews)); "Good colleagues, no more pros" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 48 reviews)); "Has an account with low salary even though it's international." ((in 43 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

1.0

Feb 20, 2017

Technical Support

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

- good colleagues - Well located

Cons

-vworked there for more than a year, there's no respect or appreciation for the hard work you do. - Super hectic, overloading and stressful work and worst and unorganized management team. - Opportunities are just for selective employees who are not qualified to get promoted (educational and technical) - 13$ per hour is not enough for the work you have to do. - Always is a issues for breaks, messed up schedule. - Their intensive gifts are just a joke

1.0

Feb 2, 2017

Technical Support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Colleagues are probably the only good thing about this job

Cons

- Management will not listen to you - Management attitude and behavior are simply unprofessional - Management are all sales agent and none of which have technical background - Opportunities and raise are only given to those that are 'favorite' - Certain employees are abused and used to the fullest - You will be asked to do a lot of work - They will fire a hard working employee because they 'feel' like it

3.0

Jan 14, 2017

Average

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Environment allowing skill growth. Flexible hours. Good supervisors. Health insurance for full timers. Monthly incentives.Friendly atmosphere.

Cons

Manager is not open to feedback. Believes he is always right. There is no annual review and no annual pay raise. You are given a raise if you are "Proactive." Which in the eyes of the manager you never are.

Viewing 532 - 534 of 556 Reviews

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Jobs at Fusion BPO

Healthcare Customer Service Representative

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Customer Service Associate – Emergency Services Support – Spindale, North Carolina

Healthcare Customer Service Associate – Spindale, North Carolina

Emergency Care Representative – Customer Service – Spindale, North Carolina

Spindale, NC

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