Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Work from home is available" ((in 13 reviews)); "Good work environment" ((in 10 reviews)); "Good colleagues, no more pros" ((in 10 reviews)); "flexible schedule specially for students" ((in 10 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 10 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 51 reviews)); "Has an account with low salary even though it's international." ((in 39 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 6 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (556 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

556 reviews

2.0

Jun 13, 2017

CSR review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They hire people with no previous call center experience. CSR agents and SMEs are all friendly and helpful. Very flexible hours for part timers.

Cons

Low pay and no employee bonus program. Little to no room for growth. Management is disorganized, and they give the impression that they don't value their employees. Lots of drama within management

1.0

Apr 1, 2014

Unprofessional, unethical and completely disappointing experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I can't think of one good thing to say about this company.

Cons

They will lie and doctor reports to clients if it will benefit them. They put under qualified people in key positions with lower salaries, remove support to cut cost and wonder why their operations fail. The culture there seems to be lie and embellish to keep your job. Clients are dissatisfied with the quality of service and within 1 year they have lost multiple large clients.

3.0

Aug 20, 2022

Not good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Career progression opportunities available after 6 months.

Cons

Low salary. Salary not on time. No bonuses or OT.

Viewing 55 - 57 of 556 Reviews

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Jobs at Fusion BPO

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Customer Service Associate – Emergency Services Support – Spindale, North Carolina

Emergency Care Representative – Customer Service – Spindale, North Carolina

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View job

Healthcare Customer Service Associate – Spindale, North Carolina

Inbound Call Center Representative

Fusion BPO

Fusion BPO reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

CSR review

Unprofessional, unethical and completely disappointing experience

Not good

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Jobs at Fusion BPO