Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 25 reviews)); "good work environment" ((in 11 reviews)); "You get to work with some good managers on floor." ((in 10 reviews)); "Good working environment and all" ((in 10 reviews)); "flexible schedule specially for students" ((in 10 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 48 reviews)); "Has an account with low salary even though it's international." ((in 38 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "Cheap, unprofessional, no benefits." ((in 7 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 6 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

1.0

Dec 26, 2024

Slave labor

Senior call center representative

Recommend

CEO approval

Business Outlook

Pros

They work with your schedule if you work from home

Cons

You have to work 1800 hours per year to get any paid time off hours, no raises, only one 10 minute break and a 30 minute off the clock lunch only if you work at least 8 hours, low pay. However, new hires are started out at $13 per hour now.

2.0

Dec 13, 2016

Stay Away

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Will hire anyone, so good if you're desperate. You can get away with almost anything because they need people so bad. But getting away with anything leads to go people leaving sooner rather than later because they get feed up with it.

Cons

The company just laid off 90% of their employees. Work here only if desperate but always be looking for something better. The company is not stable, they are moving much of their business to El Salvador. This isn't the company for long term employment. It is ONLY an in between type is job. The company tends to make promises and then never follow through. They also want to run it like a call center in India, which just doesn't work. I gave it two stars because it will do when desperate. But ONLY if desperate. Keep looking, there are better companies out there.

2.0

May 26, 2016

Trying to get out while before it goes down..

Call center operations manager

Recommend

CEO approval

Business Outlook

Pros

Started out a good place; like my peers.

Cons

Leadership changes has caused new management; people who are not fit for their roles.

Viewing 4 - 6 of 556 Reviews

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Jobs at Fusion BPO

Inbound Call Center Representative

Customer Service Associate – Emergency Services Support – Spindale, North Carolina

Customer Service Agent – Telecom – Boca Raton, Florida

Healthcare Customer Service Representative

Emergency Care Representative – Customer Service – Spindale, North Carolina

Spindale, NC

View job