Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 24 reviews)); "Work from home is the best" ((in 12 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 11 reviews)); "Good colleagues, no more pros" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 48 reviews)); "Has an account with low salary even though it's international." ((in 43 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

1.0

Jun 4, 2025

RUN FAR AWAY! Do not walk !

Back office operations

Recommend

CEO approval

Business Outlook

Pros

Weekly pay that is all!

Cons

The VP talks to you like TRASH! Upper management sleeps with everyone to help them out! The turnover rate is so high bc they lack professionalism! No phones! No purses or bags! Your stuff will be stolen if you don’t buy a lock for your locker. Anything that wasn’t nailed down was stolen. They charge you $20 to borrow a used headset. No pto til you’ve been there at year! You can’t be more than a minute late bc that’s a point! Breakroom had roaches , no cups for water or coffee, no k cups for kureig must bring your own! Health insurance is terrible! You can’t even unenroll unless you have a life changing event ! I can go on and on! I’ve never experienced anything so poor in my life!

5.0

Jun 21, 2024

The pay is good

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, direct deposit, climate control

Cons

It's a real job dealing with angry cx

Fusion BPO Response

Thank you for your thoughtful feedback! We appreciate your positive comments. We understand that dealing with difficult customers can be challenging and acknowledge your concerns about management expectations. We're committed to improving and ensuring all employees feel supported. Your insights are invaluable to us.

1.0

Jul 14, 2022

Cheap people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None there weren't any pros about being there.

Cons

Cheap, unprofessional, no benefits. Cockroaches in the building. Never worked at call center before where they expected you to buy your own headset.

Viewing 7 - 9 of 556 Reviews

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Jobs at Fusion BPO

Inbound Call Center Representative

Customer Service Agent – Telecom – Boca Raton, Florida

Healthcare Customer Service Associate – Spindale, North Carolina

Emergency Care Representative – Customer Service – Spindale, North Carolina

Spindale, NC

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Healthcare Customer Service Representative