Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 29 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "Good work environment" ((in 11 reviews)); "Work from home is the best" ((in 11 reviews)); "Good working environment and all" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 45 reviews)); "Has an account with low salary even though it's international." ((in 41 reviews)); "Low pay and sometimes delayed" ((in 25 reviews)); "No benefits nor workstations." ((in 7 reviews)); "No job security." ((in 6 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

2.0

Sep 29, 2017

Poor management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule and great location

Cons

poor management, low salary, lack of training.

2.0

Jun 16, 2017

Do not trust the management

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

You may wear casual attire, they have very good environment for co-workers ONLY not the management, it is unilingual, ENGLISH ONLY.

Cons

Management acts friendly but stabs you in the back, very demanding company but does not give a raise, no permanent seating arrangement.

2.0

Jun 13, 2017

Agent review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They hire people with no call center experience, very flexible hours, awesome coworkers

Cons

I worked here for 3 years, and never felt like a valued employee. So much drama with the higher ups, and they really don't care about their employees at all, so attrition is super high. Minimum wage, no bonus system or any room for growth.

Viewing 79 - 81 of 556 Reviews

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Jobs at Fusion BPO

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Healthcare Customer Service Representative