Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Work from home is available" ((in 15 reviews)); "Good colleagues, no more pros" ((in 10 reviews)); "flexible schedule specially for students" ((in 10 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 10 reviews)); "Good work environment" ((in 8 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 46 reviews)); "Has an account with low salary even though it's international." ((in 41 reviews)); "Low pay and sometimes delayed" ((in 26 reviews)); "Behavioural issues, team leader and manager often uses slangs and shouts to humiliate infront of all, no weekoff no leave" ((in 8 reviews)); "High pressure" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

4.0

Sep 3, 2024

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule No work pressure

Cons

Less pay Lack of discipline

Fusion BPO Response

1y

We’re glad you value the flexible schedule and relaxed environment. We hear your concerns about pay and discipline, and we’re focusing on making improvements in these areas. Your insights are important as we continue to create a better experience for everyone.

3.0

Aug 30, 2024

Good People, a bit Chaotic

Senior director it infrastructure

Recommend

CEO approval

Business Outlook

Pros

Amazing team members, and many, many ways to get involved and help.

Cons

So much to do, but not a lot of order. The company is made up of many acquired companies, so getting them all to work together is a challenge.

Fusion BPO Response

1y

We’re thrilled you enjoy the collaborative spirit here! We understand that aligning diverse teams can be a challenge, and we’re focused on improving that process. Your thoughts on empowering leaders and fostering long-term growth are truly appreciated.

5.0

Aug 28, 2024

Very good.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The management would always make sure that I am doing well and always doing my best.

Cons

I did not experience any cons while working with the company.

Fusion BPO Response

1y

Thank you for your kind words! It's great to hear that you felt supported by the management and had a positive experience. We're thrilled to know that things went smoothly for you while working with us. If you ever have more feedback, we’re always here to listen!

Viewing 82 - 84 of 556 Reviews

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Fusion BPO

Fusion BPO reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good

Good People, a bit Chaotic

Very good.

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