GEICO Claim Adjuster Management Development Program reviews

Customer Service Dept, - unrealistic metrics and if you do perform well, you will not be promoted as they will need your results to look good for corporate Claims - workload is unbelievable - you will be overworked and underpaid, Overall, the Lakeland office is the good old boys network. Advancement is based on who you know or who you do. Harrassment complaints are swept under the rug, unless you call corporate and the HR staff is a joke. There have been several EEOC and DOL complaints, as well as lawsuits. Racial discrimination is a common practice and if the harrasser is nearing retirement, they adapt the policy that it is cheaper to keep them.

The longer you are there the worse it gets. I began as a CSR, which is paid hourly, and it wasn't that bad. However, I was "encouraged" to post for TCR1 and it was really downhill from there. Now, I was a very productive associate and was promoted to TCR II and then CU. But going from an hourly position to a salaried position in the claims department was the worst career decision of my life. Once you are on salary, especially the longer you're there, you will be used and abused. Management continuously piled on additional work and responsibilities without any checks & balances to the point where you were expected to come in early, work late and come in on weekends just to stay afloat. Some supervisors and managers are decent, others are horrible. It has been so long since any of the claims managers or supervisors have actually been on a desk and handled claims, they are incapable of coaching you or properly assessing workloads. If you are an intelligent, conscientious worker this is not the place for you. Also, this is not the place for anyone with a family as there is absolutely no work life balance. I feel badly for most of the people who still work there.