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      GEICO

      Engaged Employer

      GEICO Inbound Customer Service Agent reviews

      2.1

      0% would recommend to a friend

      (5 total reviews)
      avatar

      Nancy L. Pierce

      Not enough data to show CEO approval

      Ratings by category

      4.9

      Compensation and benefits

      4.1

      Diversity & inclusion

      3.9

      Career opportunities

      2.1

      Culture & values

      1.9

      Senior management

      1.4

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      5.0
      Oct 25, 2018

      Customer Service Agent

      Inbound customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO sick pay and vacation. Easy growth within company. Extremely supportive mentors, supervisors, and management. Overall great company!

      Cons

      If you aren’t able to learn and retain information QUICKLY, this may be difficult for you to maintain employment. The support is always there but it’s not an easy job. Customers sometimes are angry as with any position or company, if you can’t handle someone yelling, cursing, or calling you names, this could be a stressful environment. You have to remember in one ear out the other and not let it affect your work results.

      4.0
      Nov 2, 2013

      Worked in multiple locations over 5 years.

      Inbound sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is decent, atmosphere is good, management really does acknowledge achievements each employee makes. I can’t tell you how many awards they gave me over my time there. Training program is second to none, really one of the best. Tools provided like computer software is exceptional and really helps do the job much easier. The company is designed in a way that really helps the customer and they are very focused on retention, that is very apperent to what helps them grow so much more than others.

      Cons

      There is not much room for advancement at all unless you move to the home office in DC. The goals/quotas they set can be unrealistic and some people have a really hard time meeting them. They are very focused on time management to where you feel overworked at times, in fact people there joke that its a turn-and -churn enviornment....there isnt many people who stay working there for a long time, unless you get into a management role.

      Viewing 4 - 5 of 5 Reviews
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