Keep looking somewhere else
Pros
Good Benefits and great co-workers
Cons
Low pay for the industry, they will overload you with claims, expect long hours; overtime is technically not allowed, so they expect you to just work 12 hour days on the down-low -just to keep your head above water. Metrics are ridiculously impossible to keep up with, which is intentional; that allows them to have a reason to fire anyone on the spot, especially close to profit sharing time. Everything is micromanaged, even breaks and heaven forbid you have to go to the restroom outside your scheduled break. Specific to the MDP program - no leadership training at all. You're really only there to fill in gaps in the call center and volunteer for projects throughout all the mayhem. They'll tell you a time frame for a specific department, then it always changes. The 2.5 year program is really closer to 4-5 years. When you call them out on this, they'll tell you "things change constantly". If you complain, you're called into a meeting where you're all told to put a smile on your face and just put up with the inconsistencies. You're half trained for a department, then thrown in with a team, and told "you're an MDP, be better than everyone else". And worst of all, there is NO consistency among sups or management. They set their own rules, and you never know what the rules and regulations are from one sup to the next.