GEICO reviews

2.7

25% would recommend to a friend

(12,717 total reviews)
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Nancy L. Pierce

50% approve of CEO

24% positive business outlook

GEICO has an employee rating of 2.7 out of 5 stars, based on 12,717 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GEICO employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

13K reviews
1.0
Jun 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay but it wasn’t worth the stress. I hated waking up every morning and coming into work.

Cons

Micro managed from the top to the bottom. Managers and supervisors push you because they only care about their own goals. They say in training there is so much growth and opportunity for you. It’s all sugar coated because once you get on the floor you use nothing from training. The company is cheap. Low cost provider. They want you to resolve liability because time to resolve is a goal. You need a police report? They tell you not to order it cause it cost money- psssht $15! You resolve liability based on statements when you have no police report or photos of the cars. Phones ring non stop and customers yell at you all the time. Your answer rate isn’t a goal but your supervisor is always pushing you to answer your phone or your teammates “roller” when you has a billion claims to work on. Oh and lunch? Try taking a hour lunch and you come back to 5-10 voicemails because your teammates didn’t answer your calls. Most people don’t even take a lunch. Wanna leave at 430? Guess what? You can’t because you have to return all your voicemails from before 4:30! I would not recommend this job to anyone. Even if you are just getting out of college and think the pay is good. Get a job relative to your degree. Work your way up. Geico is not worth the stress.

1.0
Jun 6, 2018

Do not do it!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good benefits and good starting pay.

Cons

Poor scheduling, you will never get two days off in a row, everyone has Sundays off and another random day throughout the week. The majority do not get Saturdays off as they need as many people as possible working Saturday's. The micromanaging that goes on at GEICO is ridiculous and completely overwhelming. The metrics only get worse at time goes by. Some of the supervisors do not want to be there and it reflects on the entire team. There are unrealistic metrics to be met which the majority of those who work as claim adjusters are unable to meet for numerous of things that are out of ones control. You do the same mindless tasks every day from clock in to clock out time. This job will take a toll in your personal life and if you are married it will affect your relationship by how much of a grump you will turn into. 98% of the people who work at GEICO such as co-workers and close friends absolutely hate the job in the claims department. The retention rate at geico is a joke, people are constantly resigning or getting fired therefore GEICO needs to offset the people that leave in masses by hiring in masses. I had high hopes and expectations when I got hired but my positive outlook quickly turned into darkness, negativity, and mere disappointment. I wish I could have made geico a career job but it is nearly impossible to survive working there.

2.0
Apr 27, 2018

Very Rigid Corporate Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They give decent (but not the best) benefits. Pay is okay and raises are based on merit but your merit is based on what your supervisor thinks of you.

Cons

Management is very rigid. They aren’t willing to change. Many of the positions could be flexible but management isn’t willing to budge and would much rather punish their employees than work with them. If you’re incredibly lucky, you’ll have a good supervisor who will stand up for you and work with you. Most of them, however, are just rule enforcers and only care about their jobs instead of leading their team. Nothing is consistent among management either. Geico cares more about their customers than their employees. Happy employees make happy customers.

Viewing 379 - 381 of 12,717 Reviews

Glassdoor has 13,253 GEICO reviews submitted anonymously by GEICO employees. Read employee reviews and ratings on Glassdoor to decide if GEICO is right for you.