Pros
1. Half-way decent pay. 2. Benefits. 3. Have a job.
Cons
There are many cons working here and please be advised I was an above average employee. I even got their highest annual award for customer service, the Chairman's Club Award. 1. Poor management skills. I will start off and say that I had a couple of wonderful supervisors when I worked there and am not including them in this group. In the 3 years that I worked at GEICO I had approximately 14 supervisors on the CSR floor. After 10 you quit counting. Many of the supervisors are emotionally and verbally abusive. It's like they believe the meaner they are the more results they get. Yeah the results they get are high turn-over rates. One even yelled at an employee on the floor in front of everyone and brought up medical issues of the employee, hello HIPPA laws anyone. That supervisor got a slap on the wrist because she was married to someone in management. They all tell you a different way of doing things, and I mean way different from each other. Many of the supervisors are up talking to each other instead of being with their team and answering questions or helping. Some that are sitting at their desks will not answer their phones to answer a question. It's like hello we can see you. The supervisors play favorites horribly so. They nit-pick over the stupidest things and it seems they do so they have something to complain about. Many of the supervisors are narcissistic, and are on some crazed power trips. If you try to give a supervisor an opinion on how to do something better or more efficient then they start treating you like you are a danger to the organization. They seem to like the employees that do the bare minimum of the job and demand more and more of employees that work hard. 2. Feel like you are back in high school, or even junior high. There is a lot of gossiping and back-stabbing, which sadly is mostly among the supervisors. You are also treated as if you do not have a brain to think for yourself. If you do think for yourself then you will make problems for yourself and probably be out the door as soon as they can manage it. 3. HR department and FMLA and dependability. If you are out for less than 3 days then there is no FMLA and it counts against your dependability. So those workers that go back to work sick so they don't miss too much work will have it counted against them. If you are out more than 3 days then you can apply for FMLA. However, HR gives you to paperwork to take to the doctor. Doctor fills it out exactly like it says on paperwork and faxes in to HR department. HR turns around and says the doctor needed to write something else in or word it differently. You take it back to doctor, doctor is aggravated by this but does work and sends it in. Oops he sent it in a day late so it doesn't go under FMLA and your dependability goes down. See GEICO gives you sick leave but if you do not give 24 hour notice then it counts against you. Yeah like I know I'm going to have the flu in 24 hours from now. Give me a break. 4. Old buildings. The buildings are very old. The elevators shut down for no reason all of the time, sadly with people in it. I got stuck for 45 minutes one day. The bathrooms overflow all the time. I saw mold in the ceiling in some areas which is a health hazard. The fax machine and printer break down all the time. 5. Meetings that accomplish nothing. Management harps on you to work your claims and be on the phone so many minutes everyday but take you out at least once a week for a stupid meeting. These meetings accomplish nothing except you are not working your diary or taking calls or calling back someone you said you would. Management is big on saying they are going to take care of problems such as employees cheating the system to make their numbers better and have meetings about this but they never do anything. 6. CSS or customer satisfaction surveys. You need to look at those surveys carefully and when it is a bad rated survey only punish the person that there is a complaint about, not everyone involved. If the CSR dropped the ball then don't mark the AD adjusters numbers down and vice versa. You are losing good employees because of mark downs like that when CSR and AD adjusters cannot control each other. Also, you need to look at your ARX body shops better. Some really suck, multiple customers complain, and yet you want CSR to sell that body shop. That is called lying.