GEICO reviews

Once you’re salaried, you’ll feel pressured to work 12+ hour days without a break every day. Every single day, including weekends. Terrible raises. Staffing is significantly short of what it should be, meaning there’s far too much work and not enough of us to do it. The only way to stay caught up is to work overtime for no pay. Metrics also mean that while you’re killing yourself to keep up with the work load, your rating will tank unless you manage to achieve perfection. If you can’t achieve perfection, you’ll be forced to work in the office, and your raise for the next year will be minimal if you receive one at all. Burn out is treated as a personal issue, and customer threats to bodily safety are not handled with any concern. Also — sexual harassment is brushed off. A local manager harassed an employee, keyed her car, and sent her explicit texts, and he was promoted for it. She had to move to a different state for her own safety. It took three more years of complaints against him before he was fired. And that wasn’t even the first instance of this nature.

The level of micromanaging that has been happening over the past few years has become unbearable. They continue to change expectations to become tougher, and then come down on you even more so for mistakes or for arbitrary judgements on if you were “empathetic” enough. (Which in their eyes basically means saying “I’m sorry” anytime the customer says anything. ) The workloads have become unmanageable, while the expectations have made it impossible to try and stay on top of things. You can’t keep up with the intake AND work your already established claims, at this point it’s just not possible. When concerns are brought to management they say “We hear you” and then nothing actually changes. Or if it does change it’s for the worse. There is no longer any benefit to being a tenured and seasoned employee. They just don’t care and your expertise is not valued. Management is constantly treating us like we’re high schoolers and thinking things like a sticker chart to mark progress or giving out candy/pizza is going to improve morale. It doesn’t. The WFH situation is a joke. They’ve made the expectations to stay remote impossible and it almost feels as though it’s purposely being done. When you keep moving the goal posts like this it’s impossible to maintain good and steady scores.