GEICO reviews

absurd metrics, micromanaged. You are graded on a selection of metrics, which are absolutely absurd. For example, to get a "5/5" one must hit 70 inbound calls in an 8 hours shift. This sounds doable enough, but there's literally no way to ever achieve this goal. I worked through every single break and lunch, worked un-reported overtime, and the best I could achieve was 54.6 calls per day, which is barely at-standard. I once got in trouble for multi tasking while on a call, but that's the only way you could ever even get close. Supervisors and others listen in to your calls and watch your screen. If you miss saying a single word in the call opening, you lose a point. Losing that one point puts you into the substandard level of metric. You can literally never win. One can do their best but the grading is insane. Even if you do everything that they want you to, they'll find something else to dock you points for. On my first week on the job, I got the "termination talk" for being 3 minutes late from lunch. Overall, great pay, mediocre benefits, impossible standards, no enjoyment.

-These co-workers were later fired for no reason, and given no warnings. -They make claims such as job stability to make up for there lack of pay and lack of employee care - Everyday you will stare at a computer screen, burning away your retina's, afraid to even blink because if you do you will fall behind and not be able to achieve the inflated company goals. -You will need glasses after 6 months of working at GEICO because your retina's will burn away. Oh wait did i mention that already...... -Extremely high stress dealing with customers that will never listen to you and who will yell at you for pretty much no reason at all and there is no way to stop them because you are the claims rep and must handle the call. Even after you do everything you can for them they will still not be satisfied and they will not understand anything you tell them. - After that phone call you will put down the phone to only hear it ringing off the hook and notice 6 voice mails that just came in along with maybe a few new claims. - Im one for working hard and having high expectations but what they expect a single employee to handle is insane. -This position gets bombarded with the most volume of work you can ever imagine - They give profit sharing only if the company grows enough, but anyone with common sense knows that growth cannot go on forever. firs 10% goes into retirement fund, and any percent above that you get in a check and that is taxed at pretty much 50%. and dont leave the company before 5 years or they will take your retirement fund allocated money away from you because you are not fully vested yet. - Management plays favorites and if they dont like you, they dont need a reason. they will find ways to have you fired. - Inconsistencies in answers on how to do things. You can ask one person how to do something and then go to another colleague and they will tell you something different - Impossible goals - If management makes a mistake they will find any way to fire you and your colleagues to cover their own mistakes -list goes on forever