Is GEICO a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at GEICO have rated their employer with 2.5 out of 5 stars in 1,345 Glassdoor reviews. This is a lower than average score with the overall rating of GEICO employees being 2.7 out of 5 stars. Search open Customer Service (CSR) Jobs at GEICO now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at GEICO .

Does GEICO pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at GEICO with 3.3 out of 5 stars based on 1,345 anonymously submitted employee reviews. This is 6.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at GEICO.

How happy are Customer Service (CSR) professionals working at GEICO?

16% of Customer Service (CSR) employees at GEICO would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Customer Service (CSR) professionals have also rated GEICO with a 2.5 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.4 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at GEICO?

Customer Service Representative (1160) , Claims Adjuster (724) , Auto Damage Adjuster (464) , Insurance Agent (319) , Sales Representative (303) , Supervisor (223) , Claims Representative (221) , Sales Associate (207) , Claims Specialist (178) , Insurance Sales Agent (176) , Claims Service Representative (170) , Customer Service Representative (CSR) (167) , Licensed Insurance Agent (132) , Claims Supervisor (120) , Software Engineer (103)

What are the pros of working at GEICO according to real employee reviews?

"Great benefits and when you weren't on a call you didn't have to do much" ((in 1602 reviews)); "The pay is good and the bonus structure (if you meet their goal) can be good as well." ((in 1558 reviews)); "The training is great and prepares you for as much as possible prior to dealing with customers." ((in 476 reviews)); "GEICO has always hired great people and I thoroughly enjoyed working with everyone I did there." ((in 441 reviews)); "Flexible schedule work from home sometimes" ((in 215 reviews))

What are the cons of working at GEICO according to real employee reviews?

"Poor management and over bearing" ((in 734 reviews)); "There is no work life balance and they don't care about their employees at all." ((in 379 reviews)); "Getting a good supervisor (which there is almost NO wasy to control) will make or break your career." ((in 281 reviews)); "Upper management do NOT care about you and will make your life miserable." ((in 220 reviews)); "Bad managers ruin the experience" ((in 186 reviews))

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GEICO

GEICO Customer Service (CSR) reviews

2.5

16% would recommend to a friend

(1,345 total reviews)

Nancy L. Pierce

Not enough data to show CEO approval

14% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Compensation and benefits

2.7

Career opportunities

2.5

Work/Life balance

2.4

Culture & values

2.3

Senior management

Customer Service (CSR) employees have rated GEICO with 2.5 out of 5 stars, based on 1,345 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. GEICO is rated 31% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

1K reviews

5.0

Jun 21, 2026

Good pay and benefits, but high expectations lead to burnout

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay Teamwork good schedules

Cons

burnout high expectations for amount of calls micromanagement

3.0

Jun 18, 2026

Good growth opportunities hindered by micromanagement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Room to grow, good training, easy to use systems

Cons

Extremely strict on certain things, 1x1 every single week. Team meetings every single week, sometimes multiple times a week, micromanaging

3.0

Jun 11, 2026

Good pay and benefits, but chaotic management & changes

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay. Benefits. I personally had an amazing team.

Cons

Management is unorganized. Constant change--more than normal. You can walk in one day having used a system for 6mo and be told that the system is no longer used and have to log in to take phone calls in a brand new one with no training. Growth promised but not realistic. They hire externally but rarely post internally. The review is only 3* because of the pay and benefits, truly.

Viewing 4 - 6 of 1,345 Reviews

Jobs at GEICO

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Customer Service Representative

Customer Service Representative (Property)

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GEICO CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL/SPANISH

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GEICO Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and benefits, but high expectations lead to burnout

Good growth opportunities hindered by micromanagement

Good pay and benefits, but chaotic management & changes

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