GEICO reviews

Management is completely out of touch with the front line workers. They make decisions solely based on numbers and data. Processes are developed to move numbers with zero regard for common sense, unintended consequences, customer experience, or impact to our sales agents. Feedback from agents and supervisors to management falls on deaf ears. Sales agents are micromanaged and made to follow dozens of wordtracks and processes with little autonomy to use the selling skills that got them hired. Sales agents are treated like children. New processes are rolled out frequently and then abandoned months later. Sales agents are reluctant to adopt new processes as they know they will not stick, making the supervisor's job more difficult. Sweatshop environment. Sales agents are reprimanded for taking a 20 second breather between calls. Management will literally follow agents to make sure they are using the bathroom if they sign off the phone outside of their scheduled break or lunch. Sales agents are reprimanded for going even 1 minute over OR under their assigned 30 minute lunch break. HR heavy culture. Even the slightest hint of comradere between sales agents and their superiors is forbidden outside GEICO walls. No outside fraternizing or team building whatsoever. Managers and directors show no loyalty whatsoever. I was fired without warning for an honest mistake that was interpreted as an integrity issue, despite having a spotless track record for several years. Honesty, hard work, good will, and top tier performance will get you nowhere here.

If I could rate this company and my experience here negative stars I would. This was my first career out of college and I made the biggest mistake of my life. I am a very dedicated and hard working employee and did not feel as if anyone invested in me here. Management gives you 6 minutes of allotted personal time a day to use and you are constantly being micromanaged and scolded by power hungry managers, it is also extremely hard to meet their required metrics, they make it impossible for those who try to do well. The systems they use are so outdated they take minutes to load while you are in a conversation with a customer. Calls in the call center are back to back because the department is so new and the turnover is so high...and you don't get one moment to breathe. Most people experience health problems like I did and develop anxiety. Bottom line: the management here is terrible and I didn't feel noticed, when I left no member of management offered to speak with me and forgot that I was even leaving. I was so disappointed with how I was treated here and was extremely burnt out when I left. I would NEVER recommend this job to anyone, or Geico as a company because all they do is chew you up and spit you out here. Run while you can.