GEICO reviews

2.7

24% would recommend to a friend

(12,695 total reviews)
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Nancy L. Pierce

49% approve of CEO

24% positive business outlook

GEICO has an employee rating of 2.7 out of 5 stars, based on 12,695 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GEICO employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

13K reviews
1.0
Jan 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Great people I worked with

Cons

Horrible company to work for, they kept adding more work that I was responsible for, but it was impossible to complete the work in an 8 hour day. All your calls are recorded and monitored, including cell phone calls. The company is more interested in getting good customer ratings than me actually completing my actual work as an adjuster.

4.0
Jan 16, 2017

Management Development Program / MDP

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

GEICO helped build a foundation for my career -- it helped me understand metric-based performance management. If you can grasp the bigger picture and understand WHY metrics are put in place instead of joining in the gossiping about them, you'll learn a lot. While they don't always succeed, they try very hard to promote based on performance. The higher you go, the less this becomes true. Advice: start by keeping your head down and working hard, and the more you grow with the company, work HARD on networking and building relationships. They will eventually come into play so burn no bridges. They have a very good training program; while I was going through it, I felt under-prepared but after some perspective and experience with other companies, it's actually pretty stellar since they can't possibly train for every scenario. Advice: learn the principles and rational behind the data given.

Cons

GEICO is the low-cost provider for a reason; expect no frills. They try to build office camaraderie through other ways (charitable giving, award ceremonies), but it largely depends on your supervisor (and your supervisor will change several times during your tenure). Expect process on process on process - if you can't keep up with emails letting you know something has changed or you can't roll with the punches, this may not be a good fit. Markdowns aren't always fair or applied judiciously. Sometimes processes are strange and there's no explanation. Or processes are strange and don't make sense until you move to the next "level" of claims because you didn't yet have the knowledge to understand the rationale. Recruiting is a bit disingenuous; for example, the MDP program is pitched as a fast-track to management. But management is really supervision and there are probably 90 supervisors in the building. Once at supervision, you then have to advance through 4 more levels of supervision to get to a manager role, yet the program was painted as a fast track to the top. I have no doubt they lure general claims with promises of best-case-scenario promotion timelines. Eventually, if you get high enough in management, to progress further you will need to relocate. Not necessarily a con because GEICO is generous with relocation assistance if they want you and will long-term try to get you back to office of choice, just something to keep in mind.

2.0
Nov 8, 2014

You're Just A Number

Recommend
CEO approval
Business Outlook

Pros

-Great peers and I like the majority of people I supervise -Decent benefits -Very stable and well known company -No lay offs unless you cannot perform -Career development and paths for advancement if you put in the work -Promote from within culture -Great support for newly hired employees -Good pay if you don't have a college education

Cons

-No stable scheduling. As an insurance agent you won't get M-F for at least 5 years unless you're a top performer, you'll get anything you want. As a supervisor, expect having split days off until you're there for 10 years. -Extremely micromanaged, my director/manager yell and me to yell at my associates for using time to go to the restroom/taking a few minutes extra on a break or lunch. -Goals are constantly and dramatically raised with little or no time to prepare my team or associates. -Once you're a supervisor, really no place to go since manager is selling your soul to the company. -Underpaid for the amount of work done. As a supervisor you run a team of at least 10 associates and do as much work as people who are managers in other companies. The worst part is maintaining associates HR issues with leave and chasing down your associates to come to work today. -Lack of appreciation for associates and supervisors. Managers and Directors create a work environment where success and accomplishments are expected and not celebrated. Company culture that constantly focuses on what you're doing wrong and not doing enough. Complete lack of positive reinforcement and even when you are doing well, it's not enough. -An illusion of a "meritocracy" where people are promoted based on qualifications. Directors know who they want as supervisors and managers and only hold interviews to make the selection process seem like a competition. -The company is extremely cheap considering they made $20 billion in 2013. When we get free coffee in the department, it is celebrated like Christmas. Good luck trying to get some pens, paper, or a decent keyboard for your computer. You'll have to buy that on your own.

Viewing 76 - 78 of 12,695 Reviews

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