GEICO reviews

2.7

24% would recommend to a friend

(12,700 total reviews)
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Nancy L. Pierce

49% approve of CEO

24% positive business outlook

GEICO has an employee rating of 2.7 out of 5 stars, based on 12,700 company reviews on Glassdoor which indicates that most employees have an average working experience there. The GEICO employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

13K reviews
2.0
Dec 28, 2016

Not For Everyone

Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent, pay is good for newcomers to the industry, great way to learn the ropes of claims handling and collision repair opening many different doors. Profit sharing in theory is a great bonus when the company is actually profitable. Company car is provided once you go out into the field.

Cons

Unlike other insurance companies that have mobile adjusters, GEICO requires you to handle the auto damage portion of the claim from start to finish, no matter what happens. While other companies have a total loss department and associates that handle rental, you will be required to keep track of these things as well which quickly becomes overwhelming. On top of that, you are basically a one person call center, expected to take calls (monitored, recorded, and graded) while driving, writing claims, whatever you are doing and also document the claim file when you are finished. While insurance claims is never a happy business, GEICO exacerbates the issue with customers due to their cheapness making it very difficult to make customers happy and be compliant with GEICO's strict company policies. Even when GEICO is doing the right thing, you will still have to deal with fraud almost daily from both customers and repair facilities. Keep in mind also that customers will feel entitled to whatever they desire since they are either the insured who pay premiums every month or they're the claimant and are not at fault for the accident. In the end the stress was so great I started having panic attacks after work and on the weekends; at that point, I knew it was time for me to go. If this kind of environment sounds good to you, by all means go for it as it is a great way to get in the industry, but start looking around after a year or two because GEICO is known to underpay and overwork their adjusters. After you get through GEICO you can hop over to another company and enjoy anywhere from a 5k-20k salary increase depending on the company. If this is the route you take I'd advise learning all you can during your tenure as GEICO's training is horrible and most of the knowledge you gain will be self taught or gleaned from experienced adjusters/estimators.

1.0
Jul 11, 2016

Run far away

Recommend
CEO approval
Business Outlook

Pros

Decent wage for the area, and there are great health benefits that you will end up using frequently as your health deteriorates

Cons

Management refuses to acknowledge wrongdoings, refuses to install quality servers or to hire actual programmers to code our systems. There's endless productivity goals, even if you're excellent you're expected to always do better. There's no support for employees beyond the "employee assistance program" which is just putting everything on the employee for why they're stressed. Resources to do your job are pathetic, leading you repeatedly to contradictory information that is dismissed if you request it to be clarified. If you don't have depression, give it time, you will. The company has grown too fast and is not able to effectively manage the workload because they cannot keep employees long enough. You are discouraged from staying in any position for too long, and they require too much education for jobs that don't even utilize degrees.

3.0
Jul 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Profit-sharing time is usually great. If you really need a job, then apply...I've had worse jobs. If you already have a job making anywhere near the same salary, keep it.

Cons

The workload is absurd around 80% of the time. Compensation is low relative to the industry. It was bearable when OT was available and you could work as much as you could handle, not the same when you have to rely on the (low) salary alone.

Viewing 109 - 111 of 12,700 Reviews

Glassdoor has 13,236 GEICO reviews submitted anonymously by GEICO employees. Read employee reviews and ratings on Glassdoor to decide if GEICO is right for you.