GEICO Customer Service Representative reviews

2.5

17% would recommend to a friend

(1,159 total reviews)
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Nancy L. Pierce

Not enough data to show CEO approval

14% positive business outlook

Customer Service Representative/Service employees have rated GEICO with 2.5 out of 5 stars, based on 1,159 company reviews on Glassdoor. This indicates that most Customer Service Representative/Service professionals have an average working experience there. GEICO is rated 31% below average by Customer Service Representative/Service professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jul 13, 2010
Recommend
CEO approval
Business Outlook

Pros

good pay, health benefits, when you walk out of the door you dont have to think about work (you do anyways), pick your own schedule ultimately, profit sharing.

Cons

youre just another number, literally one person among thousands, crooked dependability warnings if youre out sick, no trust in employees, constantly changing their unattainable goals, have to meet goals in order to advance, feels like working for the government, everyone who moves up seems like theyre brainwashed or something.. creepy. you have to let angry customers scream at you all day and arent supposed to say anything back to them and their surveys they send back determine your success, they think theyre doin it big bc they have a "weight room", theres 2 treadmills and a set of weights, you have to deal with hundreds of emails all day from H.R. who apparently need some more work to do.

3.0
Jun 16, 2010
Recommend
CEO approval
Business Outlook

Pros

Good benefits, profit sharing, vacation time isn't terrible

Cons

While they have a good training program for their employees, they fail to provide updated information to older employees, which leads for a lot of inconsistency. They also put their service employees under immense amounts of stress, and will fire you at the drop of a hat.

2.0
Jun 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits are very good. Good cafeteria Great personnel

Cons

Phone monitoring is unreasonable Keystoke capture is understandable, yet annoying. Breaks MUST be taken on time or you get written up.

Viewing 1147 - 1149 of 1,159 Reviews

Glassdoor has 13,286 GEICO reviews submitted anonymously by GEICO employees. Read employee reviews and ratings on Glassdoor to decide if GEICO is right for you.