GEICO Customer Service Representative reviews

-The desire to be the "low cost provider" results in facilities that are old, unattractive, and dirty. -The high turnover rate causes chronic understaffing which aggravates customers who take it out on associates. -To try and make work more "fun" they do things reminiscent of grade school-contests w/ prizes, candy for awards, etc. Seems an odd route to go when you want a professional culture and employ adults. -Goals can be unrealistic, if you succeed they just increase the level of difficulty; rating metric is ridiculous, less than 2% of your work makes up your overall rating -Customers are verbally abusive in a manner not usually seen in face-to-face transactions -Communication between the departments is poor and the service department bears the brunt of the anger over errors made by others -Business casual in a call center. Since you are tethered to a phone in uncomfortable chairs at decidedly un-ergonomic work stations, one would think you would want employees to be as comfortable as possible as long as it was workplace appropriate. -Some associates were lacking in social skills and just plain creeps.

turn over turn over turn over. if you are headed or thinking about customer service dont do it. pick something else or run. they hire a groups of 12 constantly because people are always quitting. for example: when I got hired there were 10 of us. now there are 2 only within 8 months of being hired. the group before me there is only 1 left. I'm on a team with my supervisor with 8 people now and the oldest tenured person has only been here 1.5 years and its hard to find someone besides a manager that has been there for over 2 years when it comes to customer service. I know some of you might be desperate, but please pick something else besides customer service. to give you an idea of what you will be doing on a day to day basis. come to work, get on the phones and dont ever get off the phones, and never take a break. phone calls non stop with no breaks in between phone calls. as soon as that phone call ends you are on the phone with the next customer. there is usually about 15 calls on hold. and you will do this for 8 hours 5 days a week. if you are working on something for a customer but not on the phone, management will come on you and tell you to stop and get back on the phones. another bad thing is that you will not get sat and sun off. u will get one week day off and either sat or sunday off. and no u cant have monday or friday off.