Is GEICO a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at GEICO have rated their employer with 2.5 out of 5 stars in 1,159 Glassdoor reviews. This is a lower than average score with the overall rating of GEICO employees being 2.7 out of 5 stars. Search open Customer Service Representative Jobs at GEICO now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at GEICO .

Does GEICO pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at GEICO with 3.5 out of 5 stars based on 1,159 anonymously submitted employee reviews. This is 12.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at GEICO.

How happy are Customer Service Representative professionals working at GEICO?

17% of Customer Service Representative employees at GEICO would recommend their employer to a friend. This rating has decreased by 35% in the past 12 months. Customer Service Representative professionals have also rated GEICO with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.5 rating for culture and values and 2.7 rating for career opportunities.

What GEICO locations are top rated by Customer Service Representative employees?

Dallas is the top rated GEICO location by Customer Service Representative employees. On the other hand, GEICO locations which have been rated the lowest by Customer Service Representative professionals are Getzville , Melville and Buffalo .

What are the top reviewed jobs at GEICO?

Customer Service Representative (1160) , Claims Adjuster (724) , Auto Damage Adjuster (464) , Insurance Agent (319) , Sales Representative (303) , Supervisor (223) , Claims Representative (221) , Sales Associate (207) , Claims Specialist (178) , Insurance Sales Agent (176) , Claims Service Representative (170) , Customer Service Representative (CSR) (167) , Licensed Insurance Agent (132) , Claims Supervisor (120) , Software Engineer (103)

What are the pros of working at GEICO according to real employee reviews?

"Great benefits and when you weren't on a call you didn't have to do much" ((in 1619 reviews)); "The pay is good and the bonus structure (if you meet their goal) can be good as well." ((in 1519 reviews)); "Give great training and make sure that you know exactly what you are doing before you get into the job." ((in 478 reviews)); "GEICO has always hired great people and I thoroughly enjoyed working with everyone I did there." ((in 453 reviews)); "Flexible work from home options" ((in 227 reviews))

What are the cons of working at GEICO according to real employee reviews?

"Poor management and over bearing" ((in 726 reviews)); "There is no work life balance and they don't care about their employees at all." ((in 372 reviews)); "Getting a good supervisor (which there is almost NO wasy to control) will make or break your career." ((in 278 reviews)); "Upper management do NOT care about you and will make your life miserable." ((in 222 reviews)); "Bad managers ruin the experience" ((in 187 reviews))

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GEICO

GEICO Customer Service Representative reviews

2.5

17% would recommend to a friend

(1,159 total reviews)

Nancy L. Pierce

Not enough data to show CEO approval

14% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Compensation and benefits

2.7

Career opportunities

2.6

Work/Life balance

2.5

Culture & values

2.4

Senior management

Customer Service Representative/Service employees have rated GEICO with 2.5 out of 5 stars, based on 1,159 company reviews on Glassdoor. This indicates that most Customer Service Representative/Service professionals have an average working experience there. GEICO is rated 31% below average by Customer Service Representative/Service professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

1K reviews

3.0

Jan 30, 2009

Ok, depending on what youre looking for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, and it offers stability, which is nice considering the current economic state we're in. They also do pay fairly well in the customer service department, and the 2 weeks paid vacation is nice, although I believe that is pretty much a standard company benefit with most companies these days.

Cons

Strict, rough hiring process, and they definitely are a very 'serious' company. Not bad if you're looking for a strict company and 'just a job'. They really need to Boost employee morale! Treat employees like they are actually wanted and recognize them for the important role they play in the company.

2.0

Dec 12, 2008

apply only if you need the money.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The money is great for what else is offered in the area. Also the benefits are excellent. I can say that the benefits package was the best reason for working there.

Cons

Don't try to have a family life, personal life or well any life event and try to get time off for it. Also while understanding that shift changes are given to those based upon achievement is good, they do not take into consideration family events. Sick parent, child care etc.

4.0

Nov 29, 2008

Gotta love the Gecko!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits are really great. Profit sharing is a wonderful thing. I like that there is always something to learn, but that's just me. They also support tuition reimbursement and continuing education. They focus a lot on the service we give the customers and that is rare these days. They have a great website and they try to make things easy for the customer.

Cons

It is a really stressful job. They don't have a lot of resources to help people to deal with that aspect. They don't treat all the call centers equally. They have really high standards but don't always have the time to help associates to reach them and then they have been known to fire people because they can't reach them.

Viewing 1156 - 1158 of 1,159 Reviews

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GEICO Customer Service Representative reviews

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Reviews by job title

Ok, depending on what youre looking for.

apply only if you need the money.

Gotta love the Gecko!

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