This company treats you like a number. NOT AN EMPLOYEE. Because they only pull and grade a handful of calls, if you have one error and you're at a 98% - you're automatically at the bottom of the pack. You can go above and beyond and be praised for everything you do but if you are a fraction off of their number, you will be stuck forever. They say that there is plenty of room for growth but only if you fit their mold - which is predetermined from day one. There are so many people who are stuck in the same position for years because it is impossible for them to move. When you get hired, everyone is a GEICO cheerleader. Once you realize that their turn around rate is extremely high you realize that most people quit right after they get that profit sharing bonus check. Problem is, it's so hard to find a job that pays you as much, it's hard to get out. The numbers and guidelines are constantly changing so those who get hired after you get the major advantage of having these guidelines benefit them whereas they won't ever allow you that upper hand. Need time off for family or you're sick? They could care less.. if you call in sick, you will be treated in a condescending tone and threatened with a warning even after calling in one time. So don't ever get sick or need time off unless it's planned vacation. It's a huge mess of a company with no consistency. Nothing is ever black and white and there's gray areas for everything depending on which supervisor or manager you talk to. Don't like your answer? Go to someone else and I guarantee it'll be different. NO COMPANY SHOULD WORK THIS WAY.
