Worked in multiple locations over 5 years.
Pros
Salary is decent, atmosphere is good, management really does acknowledge achievements each employee makes. I can’t tell you how many awards they gave me over my time there. Training program is second to none, really one of the best. Tools provided like computer software is exceptional and really helps do the job much easier. The company is designed in a way that really helps the customer and they are very focused on retention, that is very apperent to what helps them grow so much more than others.
Cons
There is not much room for advancement at all unless you move to the home office in DC. The goals/quotas they set can be unrealistic and some people have a really hard time meeting them. They are very focused on time management to where you feel overworked at times, in fact people there joke that its a turn-and -churn enviornment....there isnt many people who stay working there for a long time, unless you get into a management role.