GEICO reviews

Stable and growing throughout most of the 2000's and 2010's; however, the company has lost market share and profitability since 2021 and has not yet regained its footing. Layoffs have hit all departments and management levels. Expect uncertainty, turbulence, and performance pressures if you're going to join.

Working here felt very much like daycare. It's incredibly insular, repetitive, and employees are given so little control over their time, environment, strategy, work scheduling, etc. that days just passed by one after another with very little opportunity for meaningful engagement. There is no "end product" in resolving a claim. No report. No deliverable to be proud of. Chances are, no one will even know that you've done anything, even if handling a matter sapped you dry. It's very difficult to find meaning or take pride in the work. And as the insurance person, you will enter every new claim as "the bad guy" to all parties involved, even when you come in with the best of intentions to help people resolve things after an accident. This role attracts kind-hearted people who seek a career helping others, but it is exhausting to always be viewed as the villain. There is a terrifying lack of autonomy here and, although management is constantly surveying for input, the likelihood of anyone's suggestions for process change, workplace modifications, workload balance, etc. being recognized is incredibly slim. It's a big company, so the phrase "It's just home office policy" is constantly ringing in response to pleas for change. GEICO uses a custom (and somewhat archaic) CRM platform that crashes on the regular, leaving employees waiting, sometimes for hours at a time, to return to an enormous backlog of calls and work that often feels insurmountable. The most challenging aspect of working here was the experience after leaving and trying to transition to another industry. Because GEICO uses custom systems, and custom processes, and provides so little opportunity for meaningful leadership development, it's outstandingly difficult to enter another role without needing to first complete a host of new credentials, training, volunteer work, etc. Once you're an insurance person, you're an insurance person. Maybe that's a "me" problem, but I've come across whole forums and support groups for people trying to leave claims work. The skill sets in stakeholder management, investigation, negotiation, and admin are all valuable, but it's difficult to argue that to an employer in a new industry because it will never be "direct" experience applicable to your new job. Many of my old coworkers who remained for 10-20+ years did so not because they enjoyed or cared about the work, but because they recognized that they probably couldn't find a job doing anything else without starting off at the very bottom. So, it's a stable role, will pay you well enough to be comfortable as a single person, but be aware that you will feel like a cog in a machine and it may be exceedingly difficult to get out. Definitely take this job if you need a stable income, but continue working to accrue new credentials and other experience in your community to give yourself an out when the time comes.