Great opportunities for growth for determined & ambitious people! (claims)
Pros
The training process for claims is VERY thorough. I have heard differently about sales and service but my experience in training was 5 star. I felt very prepared once I got to the floor to do the job I was hired for. Also, I expressed interest in management during my interview due to my degree & previous management experience and I really felt like the HR recruiter, and my training and transitions managers fought to push me and other high performing associates forward--even telling me about positions that I hadn't heard about while I was still in training and encouraging me to apply. Once I was promoted, everyone was very supportive-- not like the "crabs in a barrel" mentality I've experienced with promotions at other jobs. I feel like a lot of how successful you can be at Geico depends on 2 things: what you put into it - you have to be high performing, ambitious and assertive- and what connections & impressions you make early on. It's important to know that going in. First impressions are VERY important.
Cons
Most of the positions (and I can really only speak to claims specifically) you can get hired for even with a degree are entry level. This can be discouraging for someone who has prior work -even management-experience and a degree. In addition to that, if you are one of those willing to speak up about process issues-- be prepared for most of that to go unheard. There are a lot of criteria that seem nit-picky related to performance on the floor and they constantly change the things you are judged on without communicating it. You can ask 5 floor supervisors & associates the same question and get 5 different answers on any given day. Some processes & criteria make no rational sense and aren't value-adding at all. You have to be able to slog through all that stuff and perform well despite it. I've also noticed that having a good supervisor and being on a high performing team is hit or miss and that stinks because it can affect your performance a lot, especially when you're new. But that is true of any job. Also if you don't like talking on the phones or public critiques then this wont be a good fit at entry level claims. You need a thick skin to work in customer service at any place but especially here.