The MDP Program is a scam that the company put together to attract top talent to do tedious boring stressful work adjusting claims. Just like their commercials this is marketing at its best, and a trap for anyone willing to believe it. No one work should work this hard for $41k with a college degree.
Red Flag #1: Rumor is that one employee killed themself from the stress associated with the job
Red Flag #2: People feel obligated and required to work until late at night and on the weekend to "catch up" or so their monday will be manageable
Red Flag #3: Why does everyone always have a head set on? Do they actually talk to people they sit next to? The answer is not really, unless you want to use that time later tonight or saturday to catch up
Red Flag #4: If everyone makes $60k in two years, why does no have anything nice, and skip lunch so they have enough money to pay their bills?
Red Flag #5: You have to pay for the crappy office coffee most people take for granted. Why? Because GEICO is a low cost provider and doesn't want to pay for coffee which might actually increase productivity. If you look at the average cost from an overhead standpoint, they probably spend more from people being pissed off about it and do nothing for 5 minutes when they realize they have to pay for black coffee.
Basically as an MDP you perform the job of CSR 1 where you make liability decisions and help determine coverages. They give you more work than you can handle, knowing a majority of people work 9-12 hours and come in the weekends, but don't offer any overtime.
When asked why is the work load so large, they reply back that there is an unforeseen increase in the amount of claims and that help is on the way. These are lies, and they just work people until they quit or learn to deal with this crappy job. My question is if they acknowledge a large increase in claims and know people will have to work extended hours, why not offer them overtime? When you know people are working 50-60 hours a week regularly, why does not one get overtime, a bonus, or some incentive?
GEICO offers low insurance rates and is a low cost provider. This translate to employees receiving crappy compensation, unreasonable work loads, and not being offered any perks that most people enjoy in a job.
Everything you do is measured from accountability, how quickly you return phone calls, and a numerical score of your overall rating compared to your peers.
Turnover is close to 20%, which means people hate their job. I joined the MDP Program in the false hope I would be making $60,000 within 2 years, and that I would have a comfy 8-5 job. Definitely not the case, GEICO
