Pros
They pay decent The building has good amenities, snack stacks, good cafe, even a room with arcade games Comfortable chairs
Cons
Need to account for a good 5 minute walk from parking lot unless you want to get to work 20 min early, and depending on shift, that won't matter They have issues with the system that tracks metrics, manager know, but when review time comes, even if the system skews your metrics, they will rate them as is, levy and discipline as they see fit. If you have access issues that limits your ability to do you job, can literally take months to fix, no exaggeration and they will still hold you personally responsible for any performance issues that arise from said technical issues. They micro manage heavily, like listening into calls and will chastise you after vs sending you a message in Microsoft Teams (their chat platform). Though if you are 1 min late on a response, you'll hear words. You can't take restroom breaks, if you need to use the restroom outside of your allocated break time, it comes from your break time. Your supervisor will be cordial, even friendly, but they are heavily pressured by higher management, and will sell you up river in a heartbeat to protect themselves (hard to blame them, victims just as yourself). They training is good for helping you pass the exam you need to get licensed, but when you get to the floor, you'll need retrained by your supervisor. Essentially, you're set up to fail, and it's all recorded and factored into your potential raise. So while you adjust to the true nature of the job, all your metrics are judged and can cost you a raise if you do not adapt incredibly quickly. Favoritism is rampant, from training to the floor, to promotions and growth opportunities. Literally watched the trainer assist a former employee on getting a instant promotion after training when returning to company after a multi-year hiatus. Certain individuals received no punishment for being late, or not paying attention during lesson and needing to be redirected daily, while others would be chastised in front of the whole class. Say one lady, who was incredibly nice, lost a family member and was fired during training for taking time to grieve and attend burial. (less than 3 days). Promotions and discipline will be different for everyone depending on the supervisors preference for you, this is not exaggeration, pure fact, receipts in pocket. Have seen coworkers face retaliation for taking medical leave, they would get audited twice as often as their peers, breaks and lunch more heavily monitored with formal discipline executed while peers who did not have the leave, faced less issues for more severe violations. (med leave 1 min late, write up, non med leave 5 min late, verbal warning).