1. Metrics. Metrics. Metrics. Where to begin? At the company town halls, the CEO reassured the employees that metrics would not be the defining feature of an employee's evaluation. Well, that was a lie (enter meme here). If you go to several of the job descriptions you see:
-Appreciation for the role data and metrics play in growing a business successfully
-Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment
You get emails once a week on how everyone is behind on recruiting. Oh I'm sorry, I didn't know my job title was Expert Recruiter. Unless you're above Team Leader level, get ready to go on some phone-athons to recruit those experts! Don't even think about talking with clients or learn any meaningful skills about business operations.
2. You will work on NATIONAL HOLIDAYS. So there's this thing called "Skeleton Crew" where you cover the rest of the business units requests that come in on holidays like July 4th, Labor Day, Christmas, etc. Your reward? A WORK FROM HOME DAY. Yes, you read that right. You have the great opportunity to exchange a full vacation day with a remote work day! Congratulations. You will eventually be pressured and volunTOLD to take one of these days. Oh, are you looking to work in the Financial Services sector? Welcome to your very own NIGHT SHIFT! This is when you're expected to work off the clock and set up projects no matter when they come in! Don't they sound exciting?
3. Turnover is at 30%. Just let that sink in. There's a saying that people leave bad managers, not bad companies. GLG is both so, good luck with replacing all those employees. Mass Exodus 2019.
4. Upper management make rules about system changes without having spent a single second in the associate's shoes. How can you know what will and won't work on the day-to-day when you don't even bother to ask or understand the pain points and challenges? Doesn't matter. BRING ME THAT METRIC.
5. From 2.6 on Glassdoor to 3.3 AND over 50% recommend to a friend within 3 months? Now that's impressive. Well done. I guess if 30% turnover rate applies, then that leaves way more happy employees to leave reviews right?
