Sure, there may be a lot of diversity in the call centers but on the corporate side, there's very little. Ironic because the diversity percentage is dramatically touted. If you're a POC, expect to be either the only one or one of a couple on your team. Also, the company has been growing rapidly but the culture hasn't been able to keep up. The morale is extremely low. Working here is similar to having a crack addiction - everyone wants to leave but the money, the high of it, is the only thing keeping them here. Your talent is welcome during your interview but when you actually start working, you're expected to maintain the status quo. Some of the leadership describes themselves as hands off but in reality, they know nothing about what's going on. You'll also run across managers and VPs who don't care anything about butts in seats. In addition, some of the leadership believes in a work life but definitely not a work-life balance. You might find that there are different rules for specialists and managers. For example, the managers and leadership team are allowed to work from home (some do it at least once a week) but if you're a specialist, don't you dare think about uttering the words work from home. You're constantly told to worry about yourself and not others. You're expected to do your work and shut up. Saying anything but what others expect you to say will have you labeled as too "aggressive" or "over emotional." The earlier review that the company is a good ol boy's club and employees being judged based on charisma rather than performance is true. Women certainly aren't valued here. Lastly, HR doesn't care about any of your complaints. They're there to protect the company, not the employees.
