Gainsight reviews

4.1

81% would recommend to a friend

(722 total reviews)
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Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Gainsight has an employee rating of 4.1 out of 5 stars, based on 722 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

722 reviews
1.0
Apr 4, 2019
Recommend
CEO approval
Business Outlook

Pros

1.No restrictions on working hours. 2.Good scope for learning in engineering teams. 3.High pay.

Cons

1.Favouritism 2.Seniors who have been here for a while scare newly hired resourses with their attitude. 3.Managers speak about transparency, but it never happens in reality. Lot of politics especially in non-engineering teams. 4.People who come here with strong technical background have to work on tool that doesn't require that much expertise.

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Gainsight Response
7y
We strive to be a team that truly embodies Gainsight values in all possible ways. However, it is sad to see that this member had a negative experience. While I apologize for the bad experience, we are seeking feedback with respect to the onboarding of new employees and at the same time we continue to train our managers on our values including Human First Leadership. Thank you for providing feedback.
3.0
Feb 8, 2024
Recommend
CEO approval
Business Outlook

Pros

The standout aspect of Gainsight is its incredibly supportive team culture. Team members are always ready to lend a helping hand, making collaboration seamless and enjoyable. Whether it's tackling a challenging project or seeking advice, there's always someone available to assist, fostering a strong sense of teamwork and camaraderie.

Cons

Unfortunately, there have been noticeable shifts in Gainsight's culture recently, with some elements becoming toxic. This change has led to increased stress levels and decreased morale among employees. The once-positive atmosphere is starting to feel strained, impacting productivity and overall job satisfaction.

1.0
Nov 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Great CEO & CTO. Hearing them talk will be mellifluous to the ears(about values & mission). They are genuinely honest and respond to major feedback.

Cons

This company makes you believe politics and favoritism exists, and employee is just a resource. Leadership is just 0% humble and 0% listening. Try getting your feedback heard in any way possible or getting humanly respect from the leadership. People are hired based on favoritism not on skillset. People I have worked with believe in a dog eat dog world. To survive here become an Yes man. Be ready to get your ideas stolen and handed off as theirs. If you are passionate about the product or want to do a better job at work, there will be managers knocking on your morale to do just what you are told to do. I saw that some senior folks with power & responsibility have become “settled” and have their own favoritism game going on. They have compromised in doing their work ethically. Seen high levels of manipulation those that you cannot fathom. Also saw people leave/let go from the company for silly reasons where coaching/guidance would have made them successful at their job. There is a misconception going on that firing is not there in this company, but I have seen people let go in the manner of how a firing happens. They'll just be treated in a way that they'll only resign & leave for dignity/respect. There was no dignity/respect in the way their exits were handled. People here work in a “reactive” manner, only when an issue comes, where they can do proactive work. Everyone is just trying to save their position in the company. Just don't see the videos of vision and mission of Gainsight and join this company, the ground reality is completely different.

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Gainsight Response
7y
While negative sentiments are never easy to hear, I want to thank you for being open about your perspective. My own goal, and the goal of our company, is to provide a positive environment that helps us all succeed together and it seems as if that isn't how you have been feeling. I am sorry about that. I want to emphasize that our values and our model of servant leadership are truly very important for our company. Servant leadership requires connecting to all teammates experiences and emotions, good and bad, and working to turn them into positive momentum for our teams and teammates, which I will continue to do my level best to accomplish.
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Glassdoor has 752 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.