Gainsight reviews

4.1

81% would recommend to a friend

(721 total reviews)
avatar

Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Gainsight has an employee rating of 4.1 out of 5 stars, based on 721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

721 reviews
4.0
Mar 23, 2023

Human first Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good environment to work. human first approch. Employee centric company. Good work life balance.

Cons

Not giving flexibility to work from anywhere. It should start giving WFH. Salary normalization should be done.

1.0
Mar 21, 2023

Workaholics

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People who work here are generally nice and smart people

Cons

Hiring process was rigorous and difficult to say the least. There was a lot of confusion and miscommunication throughout. There is a really toxic culture that is hidden under a thin veil of positivity and propaganda. From gainsight’s social medias and emails, you’d think it’s a company that values employees as individuals and promotes healthy work-life balance. I found this to be very untrue, and fake. The people at gainsight are working earlier than their start time, late into the night, and weekends. Not every day/night- but very often. To manage the workload and disorganization, that’s just what’s needed to do a good job. It was a sad, depressing job. What made it worse was everyone being fake about how great it was, but behind closed doors revealing the trouble they were having, including extreme anxieties, stress, even panic attacks. People were under so much stress, they’d sometimes resort to less than pleasant attitudes/behaviors towards other employees. It wasn’t personal, it was more just desperate because of their stress levels. This job was soul crushing.

avatar
Gainsight Response
3y
First of all, thank you for sharing this feedback. I'm incredibly sad for the experience we've delivered to you and I own that. It sounds like you moved on, so I'm sorry we won't be able to repair it for you, but notes like this are an important wake-up call. I remember in 2014, we got our first bad Glassdoor Review which talked about work-life balance. That was a call to action for us to start instituting measures, tracking sentiment in our teammate survey, etc. Based upon our survey data, we made a ton of progress over the years. But it's possible we have backslid - we definitely did for you. I try to model what I hope others can do (eg turn off tech on weekends, openly share my calendar, etc.) but it's easy for a privileged CEO to manage their balance - we need to enable everyone to do that. In that vein, we failed you and I'm terribly sorry. But you have given us the gift of candor and will make Gainsight better for all of your former colleagues. Thank you for that. -Nick Mehta, CEO, Gainsight
Viewing 316 - 318 of 721 Reviews

Glassdoor has 751 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.